In a country where nothing seems to work, you can only register complaints but when they complaints are not also not attended to, you ask, what next?
This morning, I moved beyond registering my complaints about telecommunication network Glo and electricity service provider, Electricity Company of Ghana (ECG) on social media and went to their regional headquarters in Kumasi.
For anyone who knows the main offices of both companies in Adum, you know they are situated just opposite each other so it wasn’t difficult hopping from one office to the other. It would even take a tortoise a minute to visit both offices so I had no problem running such a task.
Sad for me, the regional headquarters of the ECG had no lights and so they could not recharge my card which was almost running out. Dumbfounded? Yes, that’s how serious the regional headquarters of ECG works. This according to information I gather is not news.
Remember my previous rant about the Asokwa office of the ECG not working because their main internet service provider had gone off? I mean, in an era where telcos has made it possible for the use of modems.
As if ECG’s wahala was not enough, I walked in awe down to the offices of Glo and the once vibrant office had only one customer service representative. Looking through from one to the other side of the hall, I knew all was indeed not well with the company.
I met only one subscriber who was also present to register his frustration. In fact, a man in the mid thirties, he appeared more frustrated and aggressive than I was.
I waited as he vented his anger at the only customer service representative who couldn’t look into the eyes of the customer, as if to say, I understand you and wish I was not working with company now since it sucks.
I felt sad for her and asked how the network had been off for the past four days with no communication from them to customers and her response almost made me cry. Guess what?
She had just returned from leave and therefore had no idea why the network had been off. Wow!! That was a dumb excuse but I couldn’t fault her as I could feel she wished she wasn’t in that office at that moment.
At this moment, I can only throw away my Glo modem which has 13GB worth of data sitting on it comfortably.
What hurts is the fact that I had a similar experience months back when I was unable to use GHC55 worth of airtime because there had been no service.
My question is, what is the role of the so-called consumer protection agencies in the country? Is the National Communications Authority aware Glo is duping thousands off their hard-earned money in Ghana?
God bless our homeland Ghana.